Monthly Archives:
November 2017

By the Numbers: The Latest in Mobile Payments Data

By the Numbers: The Latest in Mobile Payments Data

11/20/2017

 

By most accounts, consumer adoption of the mobile payments trend has increased steadily, as consumers grow to understand its value and their concerns about security are assuaged. While some analysts say that B2B and retail can be expected to embrace mobile payments in the greatest numbers in the years to come, companies across industries, including healthcare, have used 2017 to explore emerging mobile payments opportunities, capabilities and challenges.

 

Some recent stats on mobile payments:

 

  • 83 percent: Percentage of U.S. consumers who owned a smartphone in June 2017 as compared to 79 percent in October 2016 (JPMorgan)

 

  • 360.4 million: Number of mobile payments users in 2017; this is expected to nearly double by 2021 to 663.8 million users (Statista)

 

  • $622.75: How much the average mobile payments user will have spent on mobile payments in 2017; this is expected to grow to $1,303.85 by 2021 (Statista)

 

  • 41 percent: Percentage of consumers who are likely to try digital wallets in the next year (JPMorgan)

 

  • 64 percent: Percentage of consumers who plan to use a mobile wallet in 2020 (Accenture)

 

  • 61 percent: Percentage of consumers who welcome open access to their finances so they can see checking account or credit card balances when paying with any mobile app (Accenture)

 

  • 25 percent: Percentage of U.S. retailers that currently have terminals that accept mobile payments. Apple Pay and PayPal are retailers’ two most widely accepted digital payment methods, though Android Pay is gaining in popularity with retailers and can be expected to overtake Masterpass by Mastercard within the next 12 months. (Statista)

 

  • 83 percent: Percentage of healthcare providers who plan to meet the rise in patient consumerism with more retail-like technology solutions and practices (Black Book)

 

  • 62 percent: Percentage of medical bills that were paid online in the first half of 2017 (Black Book)

 

  • 95 percent: Percentage of consumers who would pay online if a healthcare provider’s website had the option (Black Book)

 

  • 71 percent: Percentage of patients who say that mobile pay and billing alerts have improved their actual satisfaction with a healthcare provider (Black Book)

 

Mobile payments are likely to be critical to the future of healthcare benefits, as deductibles and out-of-pocket maximum costs rise, resulting in millions of dollars of unpaid medical bills. Through the WEX Health Cloud platform, members can streamline the funding, purchasing and payment processes required for informed healthcare financial decision making.

Want more? Read why consumers are turning to their smartphones for health information.

The 3 Biggest Threats to Data Security and Privacy in Healthcare Today

The 3 Biggest Threats to Data Security and Privacy in Healthcare Today

11/08/2017

by Jesse Braasch & Jason Langston

 

According to a new report on healthcare data breaches in 2017, the three greatest threats to data security and privacy this year have been human error, hacking/malware and insiders. To prevent breaches, all industry players need to ask themselves if they are vulnerable to these threats and ensure that their software systems are updated.

 

  1. Unintended Disclosure: 41 percent (the large majority) of breaches are the result of unintended disclosure, a.k.a. user mistake or human error. These incidents can come in the form of emails inadvertently sent to the wrong recipient or emails that contain protected health information (PHI). Discharge instructions may be given to the wrong patient, or a server containing PHI can be accidentally left open to the public. Workforce training and education can go a long way to diminish incidents of unintended disclosure.

 

  1. Hacking or Malware: Hackers have continued to disproportionately target healthcare organizations in 2017, organizing significant and sophisticated attacks that account for 15 percent of breaches so far this year. Phishing attacks on hospitals, insurance providers, medical equipment suppliers and others have resulted in the leaking of tens of millions of patient names, social security numbers, medical records, diagnoses, treatment information and other clinical data.

 

  1. Insiders: Disproving the old-fashioned theory that the best way to protect data is to keep it close to home are continuing reports of employee snooping or physical theft of on-site devices and data, which account for 15 percent of breaches (physical loss can be blamed for another 8 percent). Typically this can involve an employee viewing records without a work-related reason. Of note, the number of breaches attributed to employees are on the rise, but they are generally easier to mitigate than external threats.

 

Though the healthcare industry was slower to adopt cloud computing than other industries, but most healthcare providers and employers now overwhelming believe that patient and employee benefits data is safer being managed by a software-as-a-service (SaaS) company than it is with on-premise software. SaaS platforms are also more likely to have data engineers and software experts dedicated to continuously monitoring and guarding accounts for the above threats.

 

How can a company know if a SaaS provider can be trusted to provide secure custody of data? Verify that they understand the regulatory requirements and are strictly compliant with HIPAA, SSAE 16 and PCI.

 

 


Jesse Braasch

Vice President of Infrastructure and Operations at WEX Health

Jesse Braasch is the Vice President of Infrastructure and Operations at WEX Health, the largest Software as a Service (SaaS) company in the healthcare payment market today. His favorite saying is, “The most dangerous phrase in the English language is, ‘We’ve always done it this way!’” In the ever-changing, always dynamic world of consumer directed healthcare, Jesse’s dedication to innovation and excellence will continue to keep WEX Health at the forefront of the current healthcare revolution.

As the consumer driven healthcare industry grows exponentially, Jesse will help ensure WEX Health’s technical ecosystem has best-in-breed features, stability, security, and quality of service so the company is able to scale in parallel with the industry. Jesse’s passion is delivering creative yet rock solid technologies that truly solve the needs of the customer and enable speed to market.

Regarded as a veteran of the technology industry, Jesse has over twenty years of experience working for industry leading SaaS corporations and Fortune 500 companies. Most recently Jesse was Director of Infrastructure for XRS Corporation, a SaaS company providing trucking fleet management solutions, where he led server, storage, database, and IT operations teams. Prior to working at XRS, Jesse held technical and team leadership positions at Target Corporation, Fair Isaac Corporation, and Travelers Indemnity Company.

After serving in the United States Marine Corps, Jesse earned his Bachelor’s Degree in Information Technology from Capella University, and is currently pursuing his Masters of Science degree in Security. Jesse, his wife, and two teenage sons live in Maple Grove, MN, where he is an active volunteer in the community’s youth ice hockey association.


Jason Langston

Vice President of Infrastructure and Operations at WEX Health

Jason Langston leads the Enterprise Architecture and Application Security team at WEX Health. This team works closely with the IT Security, Compliance and Fraud teams to ensure the robust security and scalability of WEX Health Cloud. They run the software security assurance program, performing various tests, scans, attack models and reviews to identify, fix and prevent security issues. Jason has worked at WEX Health for 13 years and in the tech industry for almost 20 years in various technical and leadership roles, with a strong focus on architecture and security.


IRS Issues Guidance on Small Employer HRAs

IRS Issues Guidance on Small Employer HRAs

11/03/2017

by Chris Byrd

 

This week, the IRS released guidance (Notice 2017-67) addressing qualified small employer health reimbursement arrangements (QSEHRA).

In the form of 79 questions and answers, the IRS explains the rules and requirements for providing a QSEHRA under section 9831(d) of its code, the tax consequences of the arrangement and the requirements for providing written notice of the arrangement to employees. A qualified small employer HRA may be offered by employers that have fewer than 50 full-time employees and do not offer group health plans to any of their employees.

The proposed guidance attempts to respond in part to President Trump’s executive order of Oct. 12, which called for expanded availability and permitted use of HRAs. It should be noted, however, that the response is only in the context of QSEHRAs and does not address potential further expansion of HRAs. The primary purpose of the proposed guidance is to address many questions that have arisen since QSEHRAs were created last December.

The guidance is intended to be incorporated into proposed regulations to be issued by the IRS and Treasury Department. It provides for public comments on the guidance and the proposed regulations through Jan. 19, 2018.

Chris Byrd, WEX Health’s executive vice president of operations, says, “The IRS ruling is proposed and not final. It answers many, if not most, of the questions that the industry had asked it to. That’s good, as it eliminates some of the uncertainty about how these accounts are to be administered, which should help adoption of QSEHRAs. Much of what is outlined is helpful, but it’s not perfect, and I would expect we and other industry participants will provide input during the comment period.”

HRAs were created by the IRS in 2002 to allow employers to fund medical care expenses for their employees on a pre-tax basis. In December 2016, the 21st Century Cures Act additionally created QSEHRAs, amending the IRS code, Patient Protection and Affordable Care Act and other laws to exempt QSEHRAs from certain requirements that apply to group health plans.

To read the IRS’s notice in full, go here.

 


Chris Byrd

Executive Vice President, WEX Health Operations & Corporate Development Officer

Chris Byrd brings more than 25 years of experience in employee benefits and banking to his role at WEX Health. A founder of Evolution Benefits in 2000, Chris played a key role in designing the proprietary architecture for the company’s prepaid benefits card.

Chris oversees the daily execution of WEX Health’s business and leads the company’s operations and service delivery, corporate development, merger and acquisition activity, and legal, industry, and government relations efforts.

He began his career in commercial banking, and prior to 2000, he focused on finance, strategy, and business development for Value Health and two start-up healthcare companies. He joined WEX Health in July 2014.

Chris, who serves on numerous industry boards, is a frequent speaker on emerging trends in financial services and benefits and is active in industry and government relations. He earned a degree in economics from Brown University.