Category:
Mobile

Where Mobile Meets Financial & Physical Health

Where Mobile Meets Financial & Physical Health

06/20/2018

by Jackie Dornfeld

 

The financial and physical health of many Americans is alarming. About 40 percent of U.S. adults cannot cover a $400 emergency expense1, and less than three percent of Americans live a “healthy lifestyle”2.  In addition, according to the 2018 WEX Health Clear Insights Report, most U.S. workers find healthcare confusing, spend less than 30 minutes annually making benefit decisions, and are increasingly concerned about out-of-pocket medical expenses today and in retirement. All of this can result in a vicious cycle of financial insecurity, leading to stress and chronic disease, and ending in devastating medical expenses and financial ruin. Frightening.

 

Building Resilience

To help break this spiral, consumers need support in developing resilience against health and financial stress. According to the Center for Financial Services Innovation (CFSI), helping consumers use good judgement and a strategy to spend, save, borrow, and plan can help build financial health:

Source:  CFSI, Insuring the Way to a Financially Resilient America, June 2018

 

 Enter Consumer-Driven Health and Mobile Technology

A tax advantaged, consumer-driven health account such as a health savings account (HSA), health reimbursement arrangement (HRA), or flexible spending account (FSA) accessed using mobile technology is one specific path to resilience. For instance, paying for qualified medical expenses with HSA funds can yield savings of 22 to 40 percent. And, with 79 percent of U.S. consumers now owning a smartphone3, many consumers prefer using mobile apps to manage both their personal finances and health benefits.  

 

Building the Right Consumer Experience

The WEX Health Cloud Mobile App is an example of how key features can be delivered that help consumers use their consumer-driven health account to spend, save, borrow and plan.

With the WEX Health Cloud Mobile App, Consumers Can…

  • Spend:
    • Use fingerprint login and enhanced authentication options to:
      • Pay bills using HSA, HRA, or FSA funds
      • Snap a photo of a receipt and submit with a new or existing claim
      • Request an HSA distribution
    • Save:
      • Contribute funds to an HSA or FSA to build savings
      • View HSA investment details to gauge progress against savings goals
    • Borrow:
      • Check account balances including HSA Advance, which is a WEX Health feature that allows employees to borrow against future HSA balances to cover unplanned expenses
    • Plan:
      • Scan a product bar code to determine eligibility as a qualified medical expense
      • View “Account Snapshot” graphics to assess status of account details

 

 

Looking to the Future

As consumers become more sophisticated and their digital expectations grow, opportunities exist to enhance and personalize the mobile experience even further with price transparency tools, calculators, targeted messaging, guidance tools, fitness resources, and more. By delivering mobile innovations that engage consumers in managing their financial and physical health, we empower better decision-making and accountability for millions of Americans.

 

To learn more about consumer attitudes and expectations regarding healthcare expenses, preferences for using online tools and mobile apps, and more, read the 2018 WEX Health Clear Insights Report.

 

Footnotes:

  1. Report on the Economic Well-being of U.S. Households, 2017
  2. Healthy Lifestyle Characteristics, Mayo Clinic Proceedings, 2016
  3. ComScore, 2016

 


Jackie Dornfeld

Senior Director of Product Management at WEX Health

Jackie Dornfeld is the Senior Director of Product Management at WEX Health, responsible for annual product roadmap planning and the research, definition, and launch of new products including the WEX Health Cloud Mobile App.  She has over 25 years in health care including leadership positions in the areas of product development, product management, marketing and strategic planning.  Prior to joining WEX Health in 2008, Jackie held roles in the TPA, health plan, consulting, and hospital industries and is currently active on the Membership Committee of the Women’s Health Leadership Trust.  Jackie received a BA from St. Olaf College in Northfield, MN, and an MBA from the University of St. Thomas in St. Paul, MN.  


By the Numbers: The Latest in Mobile Payments Data

By the Numbers: The Latest in Mobile Payments Data

11/20/2017

 

By most accounts, consumer adoption of the mobile payments trend has increased steadily, as consumers grow to understand its value and their concerns about security are assuaged. While some analysts say that B2B and retail can be expected to embrace mobile payments in the greatest numbers in the years to come, companies across industries, including healthcare, have used 2017 to explore emerging mobile payments opportunities, capabilities and challenges.

 

Some recent stats on mobile payments:

 

  • 83 percent: Percentage of U.S. consumers who owned a smartphone in June 2017 as compared to 79 percent in October 2016 (JPMorgan)

 

  • 360.4 million: Number of mobile payments users in 2017; this is expected to nearly double by 2021 to 663.8 million users (Statista)

 

  • $622.75: How much the average mobile payments user will have spent on mobile payments in 2017; this is expected to grow to $1,303.85 by 2021 (Statista)

 

  • 41 percent: Percentage of consumers who are likely to try digital wallets in the next year (JPMorgan)

 

  • 64 percent: Percentage of consumers who plan to use a mobile wallet in 2020 (Accenture)

 

  • 61 percent: Percentage of consumers who welcome open access to their finances so they can see checking account or credit card balances when paying with any mobile app (Accenture)

 

  • 25 percent: Percentage of U.S. retailers that currently have terminals that accept mobile payments. Apple Pay and PayPal are retailers’ two most widely accepted digital payment methods, though Android Pay is gaining in popularity with retailers and can be expected to overtake Masterpass by Mastercard within the next 12 months. (Statista)

 

  • 83 percent: Percentage of healthcare providers who plan to meet the rise in patient consumerism with more retail-like technology solutions and practices (Black Book)

 

  • 62 percent: Percentage of medical bills that were paid online in the first half of 2017 (Black Book)

 

  • 95 percent: Percentage of consumers who would pay online if a healthcare provider’s website had the option (Black Book)

 

  • 71 percent: Percentage of patients who say that mobile pay and billing alerts have improved their actual satisfaction with a healthcare provider (Black Book)

 

Mobile payments are likely to be critical to the future of healthcare benefits, as deductibles and out-of-pocket maximum costs rise, resulting in millions of dollars of unpaid medical bills. Through the WEX Health Cloud platform, members can streamline the funding, purchasing and payment processes required for informed healthcare financial decision making.

Want more? Read why consumers are turning to their smartphones for health information.

Consumers Are Searching for Health Info Via Smartphone

Consumers Are Searching for Health Info Via Smartphone—Meet Them There

10/03/2017

All it takes is one look around a busy subway platform, café or concert to know that Americans are devoted to our smartphones: At any given time, it seems like most of us have one in hand –ready to help us follow a whim or tackle a task. Survey numbers corroborate this: Google found that 80 percent of Americans use a smartphone every day for an average of three hours a day, and while 67 percent use a computer daily, for one in four people a smartphone is the only device they use. This means that companies and healthcare providers that aren’t reaching their employees or customers on mobile are missing an opportunity to connect with a quarter of their audience. Continue reading