FAQ

Detail oriented? Dig into the finer points.

Registration Info

I have questions on registration. Who can I contact?

Email Rob Phillips at rphillips@wexhealthinc.com.

I need to add my spouse/significant other as a guest. Can I go back into my reservation and do that?

Yes. Open your existing reservation using the confirmation code you received via email upon registering and add a guest to your reservation.

How do I make sure that we get the free registration with the Buy 3, Get 1 FREE promotion?

To redeem the Buy 3, Get 1 FREE pricing, register all individuals on one registration instance and order. When that happens at one time, the discount of one free pass for every four registrations will be automatically applied in the system with no code necessary. The order total will be reflected correctly upon checkout. Note that the Buy 3, Get 1 FREE promotion is good through the start of the conference/May 6.

How do I go back and add employees to my registration?

You can add employees to your reservation by visiting the SPARK registration page and opening your existing reservation using the confirmation code received via email. Click “Already Registered” at the top or bottom of the page and enter credentials. Click the “Modify” tab. Click the “Add Guest” button.

Do you have a refund/cancellation policy?

Yes. Review our cancellation policy on the event registration page.

How do I cancel my registration?

You can cancel your reservation by visiting the SPARK registration page and opening your existing reservation using the confirmation code received via email. A refund of any paid registration fees will be generated within approximately eight to 10 business days.

How long does it take for a refund to be credited to my account?

Refunds will take approximately eight to 10 business days.

How do I book my hotel room in the registration tool?

During the online registration process, a link to the online hotel reservation system will be provided. Any room reservations and/or special accommodations on rooms will be made directly with Fontainebleau Miami Beach and must be made via the online reservation system to qualify for special SPARK 2019 room rates.

What is the negotiated rate for hotel rooms at Fontainebleau Miami Beach?

The negotiated conference rates at Fontainebleau Miami Beach for SPARK 2019 are as follows:

Single Rate $269.00/night
Double Rate $269.00/night
Triple Rate $299.00/night
Quad Rate $329.00/night

Can I mark the type of room that I’d like to have at the hotel (king bed, double occupancy, etc.)?

Yes, you may select the type of room that you’d like within the hotel booking site.

Are discounted prices off the regular pricing or early bird pricing?

Any discounted prices are generally made off the regular pricing of $1,095 unless otherwise noted.

Are there any fees associated with the Golf Tournament on Monday, the Morning Fun Run on Tuesday, or Morning Yoga on Wednesday?

For the Golf Tournament, green fees, golf cart rental, and shoe rental are provided to all approved participants during the designated times. Any golf club rental is at the expense of the participant. There are no additional fees associated with the Morning Fun Run or Morning Yoga session.

Which meals are included in the conference fee?

The conference fee provides the following meals for registered attendees: Monday’s Welcome Reception, Tuesday’s breakfast, lunch, and Partner Awards Dinner, and Wednesday’s breakfast, lunch, and Partner Celebration.

Is there a shuttle provided to/from the airport?

While a conference-specific shuttle isn’t provided, taxicabs, Uber, Lyft, and SuperShuttle are transportation options from Miami International Airport (MIA) to Fontainebleau Miami Beach. Fees are at your expense. Visit the MIA website for more details on fee schedules and pickup locations. Fontainebleau Miami Beach is located 12 miles from the airport and may take 30 to 45 minutes, one-way, to reach via car.

What is the dress code for SPARK 2019?

The suggested dress code is business casual. The dress code for the Partner Awards Dinner and Program generally leans toward dressy casual or cocktail attire.

Is there a way to connect with the other attendees during the event?

Absolutely. Throughout SPARK 2019, sessions and activities are designed to help you make connections with your fellow attendees. In addition, our mobile app includes features such as Social Feed, our Scavenger Hunt, and Messaging to help you foster more connections. Stay tuned for the availability of the mobile app in April. The mobile app is available for FREE to all conference registrants.

In addition, our social media channels are active both before and during the event. Follow us on Twitter at @WEXHealthInc., #WEXSPARK2019, Facebook @WEXHealth, and LinkedIn “WEX Health”.

Will any sessions be conducted poolside?

Sadly, no! All sessions will take place indoors. We recommend you book a few extra days before or after the event to get some extra pool time in!